Hi, I'm Sanjib Lal Giri 👋


Hospitality Operations Leader with 15+ years of luxury expertise and Chief Architect of ZivaOS — redefining property management through high-usability technology.

🚀 ZivaOS Founder 🏨 Operations Leadership 📈 Revenue & Yield Strategy 🌐 OTA Distribution 💻 Full-Stack Innovation 🧾 USALI Financial Governance
Experience
0
Focus
Operations + Revenue + Tech
Base
India 🇮🇳
Signature
Paperless FO + OTA Strategy

About Me 🙋‍♂️

Hospitality leader with a builder mindset — I love systems, SOPs & scalable operations.

Open to Opportunities
My Operating Style

Bridging the Gap Between Luxury Operations and Next-Gen Technology 🏨💻

  • With over 15 years in luxury hospitality, I have managed high-stakes operations, optimized revenue distribution, and led diverse teams to achieve peak performance.
  • My transition into tech as the Founder of ZivaOS stems from a deep understanding of property pain points. I build systems that prioritize usability and business continuity, ensuring technology empowers staff rather than complicating their workflows.
Career Vision

Lead and transform hospitality operations through operational excellence, strong revenue performance, and smart technology — building efficient, digitally enabled hotel environments where teams are empowered and guest experiences are seamless.

🏨 Rooms Division Leadership 📈 Revenue Strategy 💻 Hospitality-Tech Founder 🧾 Audit-ready Operations

Properties & Operations Impact 🏨

Rooms • Banquets • Restaurants • Distribution • Discipline

Multi-property experience
Shukuntalam Royal Palace
Head of Operations (2025–Present)
🏨
  • 📈 Revenue: Driving ARR & RevPAR through dynamic pricing and yield management.
  • 🌐 Distribution: Full ownership of OTA strategy and inventory distribution.
  • 🤝 Leadership: Coordinating corporate/social group operations for high-impact events.
  • ⚙️ Efficiency: Spearheaded paperless workflows that reduced admin overhead by 95%.
Mars Resorts
Front Office Manager (2022–2024)
🏨
  • 🌐 Channel Management: Optimized OTA visibility and mapping for inventory parity.
  • 🧠 Discipline: Established rigorous SOPs and night audit controls to secure revenue.
  • ⭐ Reviews: Consistently elevated guest satisfaction scores through team training.

Projects I Build 🚀

PMS/POS • Automation • Concepts • 3D Web Experiences

Product + Operations
Business Continuity
ZivaOS: Property Management System
Tech: Cloud-Hybrid / Offline-First
🧩
  • 🛡️ **Zero Downtime:** Engineered with an offline-first architecture, ensuring the front office remains 100% operational during internet outages.
  • ⚡ **Operational Flow:** Designed for instant check-ins and live inventory updates without the latency issues of standard cloud PMS.
  • 🔄 **Smart Sync:** Uses background delta replication to keep data synchronized across property nodes while maintaining local speed.
Usability • Speed
ZivaOS: High-Velocity POS
Tech: Keyboard-Driven UI
🧩
  • 🏎️ **Transaction Speed:** A lightning-fast interface mirroring legacy desktop speed (like Tally) for high-volume bars and restaurants.
  • 🔗 **Unified Billing:** Direct live-source integration with the financial core, eliminating multi-system fragmentation and billing errors.
  • 🍽️ **Outlet Optimization:** Purpose-built for rapid service environments where speed and keyboard shortcuts are critical.
Financial Governance
ZivaOS: Advanced Accounts (ERP)
Tech: USALI & IFRS Standardized
🧩
  • 📊 **Real-Time Ledger:** Comprehensive tracking for Transient Ledgers, City Ledgers (B2B Credit), and advance deposits.
  • 🧾 **Automated Finance:** Intelligent package unbundling, automated GST/TDS reporting, and complex tax compliance matrices.
  • 🏢 **Multi-Master Integrity:** Maintains strict data integrity and conflict resolution across geographically distributed property nodes.
Process Innovation
Hospitality Automation Portal
Tech: Digital Ecosystem
🧩
  • 📑 **Paperless Success:** Built custom internal portals that eliminated ~95% of front-office paperwork and physical file storage.
  • ✅ **Audit Ready:** Automated the digital handover process and rate approval workflows for total management transparency.

Operational SOPs & Team Empowerment 📚

Practical modules + scripts + audit-safe processes (FO teams love this)

SOP-first
📌
Deliverables
  • ✅ High-Impact Reservation Cycles (Direct / OTA / B2B Group)
  • ✅ PMS Integrity: Rate code hygiene and profile standardisation
  • ✅ Revenue Discipline: Night audit, folio flow, and exception reporting
  • ✅ Crisis Recovery: Professional guest-first resolution and retention SOPs
  • ✅ Compliance: USALI standards, GST readiness, and security protocols
✨ Tip: I can customize training for your property, PMS, and guest profile — from budget hotels to premium resorts.

Experience Timeline ⏳

Operations • Distribution • Revenue • Guest Experience • Leadership

High review ratings
Head of Operations — Shukuntalam Royal Palace
Jan 2025 – Present
  • Strategic leadership of front office and revenue distribution teams
  • Implementing yield management to maximize property revenue metrics
  • Driving digital transformation and operational automation initiatives
Front Office Manager — Mars Resorts
Jul 2022 – Dec 2024
  • End-to-end management of room inventory and OTA channel mapping
  • Development of property-wide SOPs and service standards
  • Creation of digital tracking tools for seamless front-office handovers
Assistant Front Office Manager — Daiwik Hotel
Dec 2020 – Jul 2022
  • Revenue tracking and MIS dashboard management
  • Group reservation coordination and social event handling
Management & Leadership Roles
2011 – 2020
  • Ramada • Club Emerald • Hotel Hindustan International • Sarovar Hotels • The Westin

Skills & Tools 🛠️

PMS • OTAs • Revenue • Automation • Tech basics (enough to build real systems)

Practical
Systems: IDS Next • Opera • eZee • HMS • ZivaOS (Architect) Revenue: Yield Management • ARR/RevPAR Strategy • OTA Optimization Tech: PHP (PDO) • MySQL • JavaScript • jQuery • Ubuntu VPS Deployment Financial: USALI Standards • IFRS 15 Logic • GST/TDS Governance

Contact 🤝

Want to hire me / collaborate / discuss PMS/POS? Send a message 🚀

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Reach me directly 📌
sanjiblalgiri25@gmail.com
+91 8093116526
linkedin.com/in/sanjib-lal-giri-a12a8a185
sanjiblalgiri.online
⭐ If you’re an owner/GM: I can help you with OTA ranking, rate discipline, guest recovery, night audit control, and training. If you’re building a system: I can contribute to PMS/POS workflows and hotel domain logic.