01
Hotel Operations
Rooms division, front office, daily operations, SOP discipline, service standards, compliance and cost oversight.
OPERATIONAL EXCELLENCE, BUILT FOR THE FUTURE
Hospitality.
Leadership.
Innovation.
I lead hotel operations. I grow revenue. I build the systems behind better hospitality. With 15+ years across hotel operations, rooms division, revenue distribution, service leadership and practical technology innovation.
15+ YearsFrom frontline service
to operational leadership
to operational leadership
SCROLL TO EXPLORE
15+Years in hospitalityFrom trainee to operations head
95%Paperwork reducedReported process transformation
9Career milestonesProgressive hotel experience
3Specialist disciplinesOperations · Revenue · Technology
MY OPERATING PHILOSOPHY
“Technology should make hospitality more human — not more complicated.”
Operations first. People always.
THE PERSON BEHIND THE EXPERIENCE
An operator's mindset.
A builder's vision.
My career spans the guest-facing foundations of hospitality through front office management, duty management, revenue distribution and full-property operations leadership. Every assignment has reinforced one belief: strong systems and empowered teams create exceptional guest experiences.
Alongside hotel operations, I develop practical hospitality technology. Through VagaOS and in-house workflow tools, my focus is on reducing friction for the people who use technology every day.
Discover What I BuildWHAT I BRING TO THE TABLE
Four disciplines.
One connected approach.
Blending hands-on operations with analytical, people-first leadership and a practical understanding of software.
02
Revenue & Distribution
Commercial decision-making built around ARR, RevPAR, occupancy, OTA visibility, rate strategy and distribution control.
03
Hospitality Technology
Turning frontline operating challenges into pragmatic, human-centered software, reporting systems and automation.
04
People & Culture
Coaching teams, leading under pressure, supporting service recovery and keeping departments aligned.
PROFESSIONAL JOURNEY
Built from the ground up.
From an industrial trainee at The Westin Mumbai to leading property-wide hotel operations — a career shaped by each level of the hotel hierarchy.
Head of Operations
Shukuntalam Royal Palace
Property-wide leadership spanning housekeeping, F&B, front office, maintenance, security, budgets, standards and digital transformation.
Front Office Manager
Mak Resorts
Led front office and OTA distribution, group business and guest-experience improvements; reports a 95% paperwork reduction through digital workflows.
Assistant Front Office Manager
Daiwik Hotel
Managed channel inventory, MIS and revenue dashboards, room-rate strategy, reservations and group-event coordination.
Duty Manager
Ramada
Managed front office operations, corporate and social bookings, guest retention and service recovery.
Duty Manager
Club Emerald
Coordinated OTA management, management reporting, financial workflows and guest experience.
Duty Manager
Hotel Hindustan International
Oversaw reservation controls, online inventory, operational planning and shift leadership.
Front Office Executive
Sarovar Hotels, Mumbai
Handled night audit, bulk bookings, scheduling and operations compliance.
Front Office Assistant
The Club, Mumbai
Built foundational experience in guest relations, CRM and reservations workflows.
Industrial Trainee
The Westin Mumbai
Developed hospitality foundations across guest services and hotel department operations.
ENTREPRENEURIAL THINKING · REAL HOTEL WORKFLOWS
I don't just use systems.
I build better ones.
VagaOS (Jan 2026–present) and independent process innovations connect real hotel pain points to software design. Project descriptions reflect the CV and are not claims of commercial deployment.
Hospitality Software
VagaOS · Property Management
Offline-first PMS
A hospitality-led PMS concept and build focused on resilient property workflows, reservations and front-office continuity when connectivity is unreliable.
Offline-first architectureFront-office workflowsCloud / hybrid approach
Hospitality Software
VagaOS · Point of Sale
Restaurant POS
Keyboard-oriented billing workflow designed for fast-paced outlets, fewer manual steps and better coordination with wider property operations.
Fast billingOutlet workflowsConnected operations
Hospitality Software
VagaOS · Financial Workflows
Accounting & ERP design
Hotel accounting workflows spanning guest folios, B2B credit, advances, package allocations and compliance-oriented reporting.
Guest & city ledgersAdvance depositsPackage allocations
Operational Innovation
Paperless Hotel Operations
95% paperwork reduction
In-house Excel tools and digital portals that streamlined front-office records, handovers, information flow and repetitive administrative work.
Digital formsOperational dashboardsStructured handovers
CAREER HIGHLIGHTS
Impact beyond job titles.
Selected achievements and contributions described in my current CV.
Guest experience recognition
Excellence award for highest TripAdvisor reviews, as reported in the CV.
95% less paperwork
Led a reported 95% reduction in front-office paperwork through digital systems.
Built operational technology
Created an in-house Excel-based hotel management system and contactless operations portal.
Revenue-focused operations
Applied structured ARR, pricing and distribution practices across hotel assignments.
Education & Background
Bachelor of Science (B.Sc.)Utkal University
2011Higher SecondaryCHSE Odisha
2009Secondary SchoolBSE Odisha
2007Professional Tools
Opera PMSIDSeZeeHMSBooking.comExpediaMakeMyTripAgodaExcel AutomationRevenue MISCRMPMS / POS Workflows
Languages
EnglishFluent
HindiFluent
OdiaFluent
FrenchBasic
Leadership Principles
Calm under pressureRevenue-driven thinkingGuest-first decisionsOperational disciplineStrategic problem solvingTeam mentorshipContinuous improvement
THE NEXT CONVERSATION STARTS HERE
Let's build
something meaningful.
Open to conversations about hotel operations leadership, revenue strategy, hospitality technology and meaningful collaborations.
SEND A MESSAGE